SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jordinsgandgstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shiping
Very nice, like almost every ROKR construction (my 5th), but also very difficult. Be very careful with the parts you have to bend, they may crack even if you're very careful. You must be experienced in order to build this. Takes 6/8 hours when you sandpaper carefully pieces. I'd recommend.
Beautiful and made really well!
Good developing toy. sorry price bites.
To Lithuania goes 1 month, seems all right
All ok arrived thanks in advance
Fast delivery, good packing. Everything is intact. As we gather, we're happy. Thank you
box looks good nog open yet..
Delivery yes Arkhangelsk 20 days. I did not communicate with the store. Packed perfectly. After the son collects the review I will add.
Excellent quality, the details sit down like cast, in the kit there is an emery paper on case of cleaning, the details are easy to pour out. Photo In the process of assembly.
Beautiful product, I just thought the wagon was included, in general terms the product is great, thank you
The ^^
Impeccable.
Received the parcel quickly, in 5post, very convenient. The packing is excellent and the goods came in safety, for a gift. On the package it is indicated from 14 years. I bought my son 8 years, I hope to turn out. The boards are small, I thought they would be more.
Packed very well, arrived in 2 weeks, its a gift so I will see after X-Mas. Thank you store
Fast shipping to Lithuania. Ordered on 11.11, got on 30.11
The designer was bought for a gift, which inside I do not know, the package was not opened. The box is small and very thin (I thought it would be more) delivery is fast, tracked ordered 11.11 came 30.11 store sociable. I hope the toy will please the child.
Very well packaged. Seems complete. Looking forward to getting them up.
Excellent Product as described in the photo rather entertaining fit all parts very well recommended I have returned to order other models
Product received, it is a gift for Christmas so still niwt unpacked and made, but looks good. Very fast delivery at all top with still no week within.
Very fast delivery 6 days from Spain toppie
It's the second time he bought the same product the first one didn't arrive, they say they'll pay, the second if I arrive well and in expected time
It’s quite the challenge! It had so many small pieces that can break if you are not careful. Tip - be really careful when assembling the chairs - they are quite fragile. Overall an amazing experience!
Super prišlo for 7 dní
Excellent designer. Two evenings, and the machine is assembled. Everything is perfect.
fast delivery, enjoyed my time with it
ESU Labai patenkinta pirkiniu :) vyras džiaugiasi :D Dar užsisakinėsim :) greitai atsiuntė.
Delivery 2 days, packing is excellent. I took it as a gift, I did not open it.
I had a problem with shipping, the store arranged it very nicely although the problem was with emails was not his fault. When I can ride it and I think about editing. I don't know, in a few weeks I guess I'll have time to ride it.
Pas encore monté mais conforme à l'annonce Livré avec un petit bout de papier ponce La notice semble clair y a plus qu'à ^^
Замечательный конструктор для моего сына. Ждали с нетерпением
thank you so much. it was an amazing to build and very good quality and so much details. it was gift for my nephew 4 years old and he really loved it. communications with shop and double check for details and fast posting. once again thank you
Все работает, дети довольны, дошло быстро,
For such a price no complaints, but in general there is where to grow I think
Super satisfied with this purchase I recommend the store because sends very fast More than Mount everything Thanks to the seller