SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jordinsgandgstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I haven’t opened it yet as it’s a gift for my mom for Christmas. But I’m impressed by the packaging! It looks nice to present as a gift :)
Delivery to Krasnodar 10 days. The box came not damaged. Contents did not check, took for a gift.
The set came very quickly, within 4 days. The courier delivered to the apartment. Everything is packed perfectly. all the details are in individual bags. Not yet collected, but my daughter is fully delighted. Sorry for the instruction only in English. i recommend the store unequivocally.
Delighted, it arrived the next day faster impossible, the box biene very well everything very right, now to take time to mount it
I ordered a designer 18.09-привезли home 22.09 daughter was from the Russian Federation. Everything is well packed, without damage. I will not open it, it's a gift, however, if there are shortcomings in the configuration-I will complement the review. But I think it's okay. Thank you for the efficiency)
The product came in very nicely packed. They delivered just in time. The store was very understanding.
Finally here after a month waiting . Good quality as store description . Will definitely buy from this seller again .
Fast delivery. Exactly as described.
I haven’t put these together yet, but they look amazing & the instruction are nice & detailed. As described when purchasing, there’s no paint, glue or battery included, but everything else you’d need to build this incredible little scene is in the box & I can’t wait to get started!
Bello y muy bien embalado! Pese a que el seguimiento decía que hubo problemas, el producto llegó rápido y en buenas condiciones. Gracias!!
Заказывала в подарок. Быстрая доставка. 18 августа заказала. Уже 22 августа доставил курьер. Спасибо. Советую.
Очень классный! Докупать ничего не пришлось. Цвета не такие яркие, как на фото, но все ещё ок. Доставка в Москву за 2 дня. Было классно, куплю ещё.
Reçu rapidement plus qu’à s’y mettre ..
Wow, great product. I received this rather quickly, with Good tracking information and well protected. Opened the envelope to reveal a nice sealed box, with great design, everything organized in small zip bags and instructions fully in English. This is a great hobbie and requires much concentration and hand skills. Recommended.
The bookstore is lovely, I am very satisfied. However, the chandelier was a nightmare. As the wire is very thin, it broke all the time. When I finished the assembly, some wire came loose and it stopped lighting. I ended up giving up the chandelier.
I arrived very quickly, literally a couple of days. Very good set, inside there is almost everything you need, take and do