SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jordinsgandgstore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

T***r

13 Jan 2021

Verified Purchase

Good product Delivery Fast ....Srilanka

V***a

11 Jan 2021

Mat for mouse of good quality, there is no smell. A month before Latvia was sent.

G***a

10 Jan 2021

calidad acorde al precio, almohadilla de la muñeca de tipo esponja o goma, no gel. en parte mejor a que no reviente con el uso

S***h

7 Jan 2021

Normal mouse pad, with not a big smell at the first unpacking. The price is very adequate in comparison with the shops of the city. It's worth waiting, got fast enough, less than a month. Therefore, they ordered several at once.

F***a

4 Jan 2021

Exact mouse pad

D***a

I recommend, thank you

M***a

29 Dec 2020

He arrived in less than a month in Peru. It's not big, nor small. It's okay with me. It's comfortable too and doesn't make the hand sweat.

R***s

28 Dec 2020

Very very satisfied. Arrived in 24 days despite COVID and Christmas time. Perfect Quality is good. Recommend

O***a

26 Dec 2020

I liked the mat, as in the picture. Thin, less cm in thickness. Comfortable wrist roller. A little unusual in the first minutes. Delivery time is a month. The price is cheaper than other stores. In general, I recommend.

F***i

جميلة

M***k

25 Dec 2020

Very comfortable mat

P***h

23 Dec 2020

Very satisfied

Y***a

22 Dec 2020

It arrived in a month approx, it is very comfortable.

Customer

Excellent product. I ordered 3. I'll ask for more again. I recommend the store

21 Dec 2020

Order came with other parcel and, track number was tracked. The parcel was almost a month. Mat, normal, a little squared as can be seen, at the opening, a epicious Himo smell, I figured out how it would be a wrist like it's convenient to work, if there are comments I'll add feedback

G***s

Simple, but worth the price.

V***h

The order went a little more than a month, put in the mailbox, the mat as in the picture, well packed. There is a smell small, I think it will quickly fade, thanks to the store

J***a

19 Dec 2020

Long went, but it was worth it. In conjunction with the orthopedic mouse, the muscles of the brush relax.

17 Dec 2020

They arrived in good condition, just like the description. A month to Colombia. They're thin but for the price it seems fair to me.

M***r

I received this product quickly

Y***v

15 Dec 2020

40 days to Moscow. Average result. It's nice that I did not have to go to the Post Office, the parcel was thrown into the mailbox. The mat itself is made of unpleasant rough material. Seller recommend.

E***b

14 Dec 2020

Perfect

13 Dec 2020

Amazing!!

P***C

It works very well Enchanted

P***s

10 Dec 2020

its ok. I'm still haven't tried it.

A***v

A good mat, but the size is small

M***m

8 Dec 2020

Shipping: 11.11.20 - 08.12.20

G***r

5 Dec 2020

Exactly the product described in the product, shipping in an exact month and quite comfortable to the touch.

4 Dec 2020

nice mouse pad

H***u

Shipping time: 5 weeks Packaging quality: great, package came without a dent, good quality packaging Quality: works as expected Looks: look like the description, very good Smell: no smell problem Seller: didn't have any problems with the store

M***n

3 Dec 2020

Great! As description says

C***a

Okay, I ordered 11/11 and I got 3/12.

Thank you for the excellent product. Comfortable mouse pad. Ordered 11.11.20 came 3.12.20

29 Nov 2020

Nice mat.

I***n

27 Nov 2020

O***l

Fast shipping in 16 days Recommend

F***z

25 Nov 2020

Such as the image but lower clarity, I arrive with some small but not very considerable. Just like I expected. I come fast to compare other products.

A***

24 Nov 2020

I get well protected and according to the description, only if I take something but it's understandable by cov-19

S***k

Good mouse pad.

21 Nov 2020

The mouse-pad is comfortable, the material is soft. Although the mouse-pad slightly too short for my arm. Also whilst it's not the store's fault - the mouse pad came slightly damaged.